Vodacom Fibre can't be cancelled

Vodacom Fibre has not been able to properly and effectively process my Fibre cancellation which was first requested on Monday 5 March. I have a trail of emails and sms'es without bearing any fruit at all. Everyone there tells a different story with every communication. No one EVER calls back as promised. I'm so sick of it. Can't wait to cancel my 7 mobile contracts as well. Example below: The order number for the cancellation is: SO***. Your service will disconnect on 01/08/2021. Nothing was disconnected. Vodacom respond please.