Vodacom fibre cansellation issues

I had fibre installed by vodacom in 2021. Feb 2022 I moved and requested the fibre to moved to my new adress.....nothing happened. I again requested it to be moved and yet again it was not done. Whilst paying the subscription eventhough no fibre was installed at my new adress. I cancelled the contract on 12 July 2022. Sr number was sent to me and confirmed that the last debut order will be 31 july 22.

Feb 22 I receive a call from MBD INC on behalf of vodacom for outstanding fees to the amount of R3000. I contacted vodacom fibreon 14 Feb 23 and explained the situation. The operator confirmed to me that I received SR no on 12July for cancellation due to poor service and that the SR no was closed. Meaning the subscription have been cancelled 31 July 22. A new SR NO was given to me in order for the billing department can investigate and rectify the matter. Its 3 weeks later and still nobody has contacted me. I have just phoned again demanding to speak to someone in a higher position regarding this issue. Subsequently I was placed on hold and the phone eventually died.

In the meantime this company keeps calling me. Treating me like a ********. They are rude in every sense and when I tell them the situation they either say to you so why has Vodacom handed me over or they say were not interested in your story. They do not listen to you. I have even given them the SR no to place on record and/or to contact Vodacom regarding this. Obviously they do care to listen to the customer.

So vodacom.......what am I to do? Phoning in does not help all you get told is the SR number is still open on billings side. No one gets back to you regarding the matter and in the meantime im treated like ******* by MBD INC.... I will NEVER in my life use ANY of your services and or products again.

Is there someone of Vodacom willing or able to assist me in this matter?

Your customer service is non exsistant.