Vodacom Fibre cannot sort out their mess!!!

We are struggling to get Vodafibre VOIP sorted out. Vodacom accounts obviously haven’t a clue how to sort out their own mess. They are charging me itemised billing instead of 250 free minutes package as was requested. I complained at the beginning of January and told them to correct their error. Nothing was done about it. I phoned again 10/02/2019. One of your vodafibre agents, Shamier, said they had marked it as itemised billing, which was not requested. He said the sales team is trying to sort it out. Does it take two months to do that? He promised me that he would come back to me. That was two weeks ago and nobody has come back to me. Please see SO181 ********** 03. This is for the voip. I’m also having a problem with my Vodafibre app. Somebody with name of Randall October called me on the 29/01/2019 and said he would sort out the problem. Nothing has been done. I have been billed again on the 28/02/2019 where there is no debit order in place. It is obvious that Vodacom does not care about their customers! CAN THIS PLEASE BE SORTED OUT.