Vodacom fibre cannot resolve fibre order issue!

Who would have thought it would be so difficult to give a company business!! Pathetic customer service thus far. Very unfortunate for me is Vodacom fibre is the only fibre infrastructure in my area and I need it. Firstly, I logged an online request for fibre on their website - heard nothing back for three weeks - phoned in and the sales rep loaded a new order on her side. Fine, the order comes through and I submit and approve and it goes to vetting. Wait another week and hear ABSOLUTELY NOTHING when it is supposed to take 24 hours. So I phone in again only to find out that the order has just been cancelled and no one has bothered to notify me. The reason for cancellation was due to duplication but of course no one can just put the order through so I can get the fibre! So the rep loads another order and I approve and it gets sent for vetting. what do you know. Hear nothing again for a week and phone in and low and behold this order has also just been cancelled. To top it all off the sales reps know nothing about about to fix this. It is a constant "I need to escalate this to a consultant". I am not saying they are not friendly or do not try to help but they do not know what to do and cannot fix the problem on the spot. This has happened 5 times now. Still has not been resolved and still no one contacts me. So just a customer actually begging to give them business but they are too useless to even allow it to go through or resolve it. You would also think as a telecommunications company moving into the digital age that their systems would not be so backwards that no one knows what is going on.

Really need someone to come in and disrupt these big useless telecommunication companies. They hold a monopoly and that equals ******* service.