1 reviews | Active since Sept 2019
Vodacom fibre cancelllation gone wrong. Misinformed!
I requested my fibre vodacom contract last year August. The agent Kim advised that, I get invoiced in September for the month of September.
According to what was relayed I went ahead and proceed with the cancelling. A debit off in October and I had queried it via email, unfortunately no one was helpful and I reversed the amount. Nine months later I find out that I have an outstanding amount, of which I was oblivious about.
I requested the amount to be waived due to Kim who had incorrectly informed me.
This issue has been dealt with *********ly. Not once did Kim nor her manager Megan apologize for misinforming me, instead emphasized what their processes are. The fact of the matter is that I was informed incorrectly!! and that is why I had agreed to the cancellation.
This has truly been the worst level of service I have ever experienced in my entire life!! ***-752451
Please listen to the first voice recording at exactly 1 minute and 8 seconds.
According to what was relayed I went ahead and proceed with the cancelling. A debit off in October and I had queried it via email, unfortunately no one was helpful and I reversed the amount. Nine months later I find out that I have an outstanding amount, of which I was oblivious about.
I requested the amount to be waived due to Kim who had incorrectly informed me.
This issue has been dealt with *********ly. Not once did Kim nor her manager Megan apologize for misinforming me, instead emphasized what their processes are. The fact of the matter is that I was informed incorrectly!! and that is why I had agreed to the cancellation.
This has truly been the worst level of service I have ever experienced in my entire life!!
Reference: SR**********51
Please listen to the first voice recording at exactly 1 minute and 8 seconds.
According to what was relayed I went ahead and proceed with the cancelling. A debit off in October and I had queried it via email, unfortunately no one was helpful and I reversed the amount. Nine months later I find out that I have an outstanding amount, of which I was oblivious about.
I requested the amount to be waived due to Kim who had incorrectly informed me.
This issue has been dealt with *********ly. Not once did Kim nor her manager Megan apologize for misinforming me, instead emphasized what their processes are. The fact of the matter is that I was informed incorrectly!! and that is why I had agreed to the cancellation.
This has truly been the worst level of service I have ever experienced in my entire life!!
Reference: SR**********51
Please listen to the first voice recording at exactly 1 minute and 8 seconds.
