Vodacom - Fibre cancelllation - appalling service and overcharging

I cancelled my Vodacom Fibre on the 18 October 2021 giving a months notice, sent the cancellation to ***.

I received confirmation that the email was received twice, I followed up with Vodacom to find out if the service was cancelled and was told no as I needed a SR number; which they provided me, adding that I needed to give a months notice, I informed the consultant that I had sent an email to customer care. He told me that he would include the fact that I had sent an email cancelling the service on the system. I received an email from Vodacom stating that the cancellation will be effective 30 November, which I queried with Vodacom on email *** on the 11, 16 and 19 November 2021, Vodacom has still not bothered to respond to any of my queries!