Vodacom Fibre Cancellation Still Not Confirmed After 10 Days

Vodacom Fibre Cancellation – Still No Confirmation

I originally requested the cancellation of my Vodacom Fibre service around 3 September 2026. It is now 13 September, and despite several follow-ups, I still have no written confirmation that my Vodacom Fibre contract has actually been cancelled.

My new fibre service with another provider has already been installed and is operational. I therefore no longer require the Vodacom Fibre service.

My first cancellation request was SR***, which was marked “Closed”, but I did not receive confirmation that my actual contract had been cancelled.

I then sent another email requesting urgent written confirmation. Vodacom opened SR*** on 8 September under FTTH Cancellation. This request has also been marked “Closed”, yet I still have no confirmation that my contract has been cancelled.

I have now sent another email requesting confirmation, but I am still waiting. It is extremely frustrating that Vodacom keeps closing service requests instead of actually confirming the cancellation.

I require Vodacom to urgently confirm in writing: That my Vodacom Fibre contract has been cancelled; The effective cancellation date, based on my original cancellation request; That no further billing will take place after the cancellation date; and That I will not be held responsible for any charges resulting from Vodacom's delay in processing or confirming my cancellation.

I have retained all emails and service request numbers as proof of my original cancellation request and subsequent follow-ups.

My new fibre is already installed. I simply need Vodacom to properly process and confirm the cancellation I requested almost 10 days ago.

Please resolve this instead of closing yet another query without providing the requested confirmation.