Vodacom fibre cancellation problems and poor service

I wrote an email to vodacom fibre to cancel my vodacom fibre contract on the 14th of July 2021. I made numerous phone calls to follow up on the progress and for most calls I did, I was told that someone will get back to me and no one ever did. I saw on the website that my request was allocated to Moos Majdi. On the 18th of August 2021 Moos had not actioned my request and this was over 30 days after my request in writting. On my call on the 18th of August 2021, I was told that they will write to Moos tp cancel the contract and send me necessary documents. To my surpirise on the 19th of August 2021 I got an sms and email that indicated that my requsest has been closed. I have had sleepless nights trying to cancel this contract and for Vodacom to simply cancel my request is unfair and cruel considering all the calls I have made. I am really disappointed with vodacom fibre and want them to cancel the contract as per my request sent on the 14th of July 2021. The service request no. is SR***.