Vodacom Fibre Cancellation - Or rather half job done

where do start.....wait let me cur this short..... with months and months of connectivity problems and Vodacom Firbre not having a technician locally to check why i experience intermittance problems and many many SR references logged, i have decided i have had enough and decided to cancel my contract after 13 months with Vodacom fibre. The day after i logged my cancellation 25 October 2021, they, like hungary lions took a payment for the comming month of November. Sent me a SR number informing me that my service will be cut on 31 October 2021 at 00:00, but was actually cut on 27 October 2021 at 00:00 same day that another payment was debited. I immediately when cancellation emails received from them informed the new service provider informed me.....until today that Frogfrot cannot proceed with my application as Vodacom service still shows. I again phone Vodacom 5 min ago with, you guessed it another SR number. according to a Sino that assisted me, the account is closed and jobcards closed for my account, but still Frogfoot is not informed. I would like to know how on earth does this happen. In a house full of smart devices, and you wanted to make an immediate transision between service providers in order to not experience frustration with not having use for your TV's etc.

I will not recommed Vodacom Fiber to any person in Port Elizabeth.

Not happy......