Vodacom FIBRE Cancellation nightmare

I called vodacom on 31Jan2020 to cancell my Fibre contract due to relocation. I then received an email on 9Feb2020. (More than a week later) with a cancellation quote I need to sign. I however disputed this quote as I'm on a month to month contract. It took vodacom a MONTH to respond to the mail. Receive feedback on 6March. Which mean, i had to pay for another month of service that I'm not using and that I requested to cancelled. Now vodacom has just responded that the cancellation quote has expired and I need to call *** again to cancel. They are so fast to sign you up for service but when I require some assistance, they take a MONTH to respond. I need vodacom to rectify this ASAP. Customer services is not about taking a month to respond with a query. Vodacom,please contact me via email to sort out this mess.