VODACOM FIBRE CANCELLATION

I cancelled my Fibre contract on 13 Oct 2021. The assistant indicated there is a 30-day notice period and that the services will terminate on 30 November 2021. They sent an e-mail to the incorrect e-mail address and an sms on 13/10/2021 with the S/R number, followed by a sms indicating Vodacom will call me. The service was cancelled without notice, whilst is was agreed with the telephone assistant that the service will only terminate on 30 November 2021.