jS
jakolien S
1 reviews | Active since Jul 2012
26 Jul 2021, 21:43
Vodacom Fibre Cancellation
I sent a mail to cancel our fibre in June and give one month notice. Mailed again in July. Phoned 3 times and got cut of 3 times. Finally got through to someone again and got half way through the cancellation and got cut off again. I tried to phone multiple times. Is my fibre cancelled or not, as I gave ample time for the cancellation.
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Replies (3)
Vodacom's replyOfficial
26 Jul 2021, 22:10 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jul 2021, 22:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
jS
jakolien S's updateReviewer Update
29 Jul 2021, 07:20I have not received any feedback on this matter...no one has phoned or sorted this out.
jS
jakolien S's update29 Jul 2021, 07:20
Reviewer Update
I have not received any feedback on this matter...no one has phoned or sorted this out.
jS
jakolien S's updateReviewer Update
05 Aug 2021, 10:45I received a phone call asking for proof that I cancelled. I have sent through and have not received any feedback about the cancellation or refund whatsoever. Easy to make a sale, but takes ages to cancel a service...this is not acceptable.
jS
jakolien S's update05 Aug 2021, 10:45
Reviewer Update
I received a phone call asking for proof that I cancelled. I have sent through and have not received any feedback about the cancellation or refund whatsoever. Easy to make a sale, but takes ages to cancel a service...this is not acceptable.