Vodacom fibre - cancellation but will not release the line

Item: Vodacom
Rating: 1
Author: Antoinette F

I cancelled my contract for fibre effective 30 Nov. Wanted a faster line, Vodacom way too expensive. Went to a different provider. Have been phoning Vodacom since 10 Dec to release my line with Vumatel for new provider to take over. Phoned again today, and line still not released. Have been given several numbers from Vodacom, but line still not released. No one at Vodacom providing feedback. No one letting us know what the heck is going on. I just want my line released from Vodacom as ISP. Been given SO-*** and SR***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Jan 2020, 14:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Jan 2020, 14:30

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Antoinette F's updateReviewer Update

08 Jan 2020, 17:03

And surprise surprise.... Even after posting this and Vodacom promising to get it sorted.... Still not done. I actually regret the fact that I ever chose you as ISP. Think it is time to cancel al my phone contracts as well. Vodacom.... You better get this sorted or ICASA is my next step1

Antoinette F's update08 Jan 2020, 17:03

Reviewer Update