SL
Sean L
1 reviews | Active since Oct 2021
04 Oct 2021, 08:59
Vodacom Fibre Cancellation
If I could rate Vodacom a zero I would definitely do so. I have been trying to cancel a Fibre order for the past 2 months. Every week when I call their customer service they keep advising me that someone will call me to discuss, when I tell them there is nothing to discuss, I just want to cancel the order. Vodacom is holding me ransom and I cannot get approval from the new provider to install the fibre because of this delay. CAN THEY PLEASE JUST CANCEL THE ORDER Vodacom Fibre Order # SO*** Cancellation Request and send me confirmation in writing! I dont need anyone to call me. I need written confirmation.
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Replies (2)
Vodacom's replyOfficial
04 Oct 2021, 10:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Oct 2021, 10:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SL
Sean L's updateReviewer Update
04 Oct 2021, 15:56As stated I am not interested in another consultants call. I want written confirmation of my cancellation request, today.
Furthermore, to show just how poor Vodacom's service is, their reply to my complaint was at 10h27am and no consultant bothered to call all day.
Written confirmation of my Fibre order cancellation will be appreciated.
Regards
Furthermore, to show just how poor Vodacom's service is, their reply to my complaint was at 10h27am and no consultant bothered to call all day.
Written confirmation of my Fibre order cancellation will be appreciated.
Regards
SL
Sean L's update04 Oct 2021, 15:56
Reviewer Update
As stated I am not interested in another consultants call. I want written confirmation of my cancellation request, today.
Furthermore, to show just how poor Vodacom's service is, their reply to my complaint was at 10h27am and no consultant bothered to call all day.
Written confirmation of my Fibre order cancellation will be appreciated.
Regards
Furthermore, to show just how poor Vodacom's service is, their reply to my complaint was at 10h27am and no consultant bothered to call all day.
Written confirmation of my Fibre order cancellation will be appreciated.
Regards