NS
Natasha S

1 reviews | Active since Sept 2020

12 Mar 2021, 06:39

VODACOM FIBRE CANCELLATION

Once again cancelling service with Vodacom and getting anyone to respond to any emails seems impossible. I cancelled our Vodacom FIBRE service and received notification that it would be terminated 28 Feb. Now it’s impossible to get Vodacom to hand over the FIBRE line to Vox whom I’ve started a new contract with 1 March. In the meanwhile I’m obviously going to get billed from Vodacom anyway as it is still on (well not really as we are more “off than on” which is reason for cancellation). Vodacom - I know you read this as that’s the only way I could get your attention last time. So please CALL ME BACK!?

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2021, 06:41
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team