JA
Jan A

1 reviews | Active since May 2021

08 Feb 2024, 11:26

Vodacom fibre Cancellation

I have been trying to cancell my vodacom fibre contract for 8 days now , it is for a house being rented by tenants I am in zambia and all the numbers supp**** by vodacom do not accept international calls . I have sent numerous emails , logged service requests, asked for call me backs , and there is no response , tried Tobi who just says call *** that number and all their numbers just say check number and try again How can this be resolved Very unhappy i have been a customer for 4 years and trying to cancel something should not be this hard !!!

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2024, 12:08
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team