NM
Ntuthuko M

1 reviews | Active since Nov 2018

01 Nov 2018, 08:27

Vodacom Fibre Cancellation

I cancelled my fibre contract with Vodacom in July (all forms submitted and they acknowledged receipt) and they are still to this pulling debit orders from my account to this day. I've sent multiple emails (which have been ignored) and made multiple calls (of which they keep saying they will contact the responsible person). This is full on ******** and not the first time I have heard of them pulling this stunt.

0
Replies (2)
Vodacom
Vodacom's reply01 Nov 2018, 10:01
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team   
Vodacom
Vodacom's reply01 Nov 2018, 15:32
Official
Dear Ntuthuko, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved  Regards Consumer Website Team(SA)