1 reviews | Active since Jun 2019
Vodacom fibre cancelation nightmare
The most pathetic customer service i have ever experinced in my life. They generate service request on after the other but do not deal with the issue. After numerous calls and emails i final recieved my cancelation quote two months later. Was told they need one calendar month to complete cancelation its been two .and they continue to debit my account though the line is inactive and there initial calendar month is past. Emails sent is not rep**** to and if a response is recieved the issue is not dealt with they would refer to one calendar month . Which shows they do not take the time to investigate or bother to read emails sent by customers. I will never i my life deal with vodacom again.and anyone else thinking of dealing with them must think twice.all you will get for your money is stress.
So this month my month to month contract should be canceld .but i will still be debited for the data and pay the cancelation qoutation. Please take note my cancelation qoute does not get recalculated due to payments debited of my account. Nope they just ***** that out of my account . I must pay for there incompetence . BUT WAIT ONE CALENDAR MONTH maybe it will be canceled maybe it wont . And try and email CEO ,and we all know it actauly CEO complaints team handling those emails,they too will just send the same email we sorry for your experience,we will investigate the matter .in the mean time there hand is in your pocket.
Disgusted,do they know of care that we still feeling the burden of this pandemic financial. I work fromnhome and require my fibre line . Moved homes but now with MWEB ,we the time was taken to explain each aspect of what i am getting and what us expected of me.no surprises.
Do you have no pride when going to work.customer calls in you not doing us favours we pay for service and not for your attitude or lack of empathy.
Disgusting and dissapointed at the service i received,and i promise they dont care cause profit before customer service .
How many servuce request have i logged.
My debit date is coming up am i going to debited for data as well as the cancelation,that is the question i asked was that addressed.
That service request closed with out addressing those questions.
I logged my request for cancelation in tge requured time frame .
And delays on your side caused this .
Is my qoutation recalculated if debit goes off.
I never recieved a response on these .
So i never recieved feed back after numerous calls and emails just to recieve tge cancelation qoute .
There response was that i will still pay for the data.
But all these delays are from your side .
I want clarity on these points.
Am i charged for your delays.
So dont tell me i rexieved feed back
I was told i srill have to pay for data no reason provide.
Even though i have indicated to refer to when sercice request was logged an time it took for a response.
Check on your side .
How many servuce request have i logged.
My debit date is coming up am i going to debited for data as well as the cancelation,that is the question i asked was that addressed.
That service request closed with out addressing those questions.
I logged my request for cancelation in tge requured time frame .
And delays on your side caused this .
Is my qoutation recalculated if debit goes off.
I never recieved a response on these .
So i never recieved feed back after numerous calls and emails just to recieve tge cancelation qoute .
There response was that i will still pay for the data.
But all these delays are from your side .
I want clarity on these points.
Am i charged for your delays.
So dont tell me i rexieved feed back
I was told i srill have to pay for data no reason provide.
Even though i have indicated to refer to when sercice request was logged an time it took for a response.
Check on your side .
Is my qoutation factoring in the line payment if it is deducted this month
Why is the service request and time taken to produce cancelation qoute not addressed.
What feedback you referring to .
Cause every tging i asked i recieved no response for .
Can you see how many service request was generated for cancelation.
What feedback,they gave me the date of cancelation and that i must still pay for the line .
No response if the qoutation is recalculated.
No response that the request was done more than the month notice required and recieved qoutation only when.
So none of this was answered in that feedback.
can you not see the numerous emails and calls .and service request .
What feedback they never answered those questions .
So dont tell me about feedback .
Did you not read my post ,my questions was not addressed.
Is my qoutation factoring in the line payment if it is deducted this month
Why is the service request and time taken to produce cancelation qoute not addressed.
What feedback you referring to .
Cause every tging i asked i recieved no response for .
Can you see how many service request was generated for cancelation.
What feedback,they gave me the date of cancelation and that i must still pay for the line .
No response if the qoutation is recalculated.
No response that the request was done more than the month notice required and recieved qoutation only when.
So none of this was answered in that feedback.
can you not see the numerous emails and calls .and service request .
What feedback they never answered those questions .
So dont tell me about feedback .
Did you not read my post ,my questions was not addressed.