Vodacom Fibre Call Centre Sucks!!!!

I am very disappointed regarding the handling of our Fibre line that went down last week Tuesday 16/09/2025 which we then reported on Wednesday 17/09/2025. It's today Monday 22/09/2025 and we are still down. Every time you call the Fibre call centre regarding your query on you reference number you get different stories other than trying to help resolve the issue. Stories like we will be contracted by a technical team between 24hours up to now been told 72hours. Then we were told on Friday the technical support team will contract you on Friday to arrange to come through on Saturday, still waiting for that one to happen. Then called again today only to be told they couldn't locate our IP on the system that is why they haven't yet contacted us, by the way has "no internet" since it went down. In the meantime, we must just be patient which is now running out. One of the other excuses used is when I phoned on Sunday was that their technical team doesn't work over the weekend but was told on Friday they will come on Saturday.

That is all I am hearing every time I contact Vodacom Fibre call centre is excuses. My neighbour phone his service provider on Saturday night "Cool Ideas" that sent a technical team out on Sunday to come and replace their fibre unit, and his problem was resolved but ours are not near being resolved.

That is properly what you get when you deal with large corporation's bad customer service. We installed our fibre in 2016, and I am not even an IT tech knows that all that need to do is upgraded the fibre unit as our Vodacom router has already been replace last year and once prior before that. Which I told them as what is going to happen the Vodacom technical team is going to come and look at your fibre unit and Vodacom router and only to be told that the fibre unit is too old and needs to be upgraded and then they will lodge a call with fibre hoods to come and replace the fibre unit, delaying the process even longer for getting us up and running, but skip one payment and they disconnect you.

Once our issue has been resolved eventually, we will be looking towards obtaining another service provider as we are on a month-to-month basis with Vodacom and will be taking our business somewhere else which will also be cheaper than what we are paying now R1200 for 100/50.