Vodacom Fibre - Call Centre not able to answer questions.

I am really frustrated as the call center agents cannot assist with my questions. I have to do a relocation on my line but I am wondering if it will not be easier to cancel and get a new fibre line. Apparently both take 1 calendar month. This is appalling. I am on a month to month contract and apparently if I cancel I get a penalty, which the call center agent could tell me how much. Every question I get is that the back office deals with that and They can take 14 working days to give me a quote and same for the relocation. What the hell. I need to budget. As is I am already not going to have Fibre for a month in my new premises. And of course, no one can put a call through to the back office to answer my questions. SO WHAT AM I SUPPOSED TO DO? How do I get hold of the back office?