FK
Frikkie K
1 reviews | Active since Oct 2025
11 Oct 2025, 16:04
Vodacom fibre call centre no response
Most unhelpful call center for Fibre. Nobody seems to know what they are doing. I've never had bad service like this. It seems like all the staff sleep during calls and not even escalation works. Does this call center actually do anything? I've spent R2k on data just to continue working and all they say is its escalated
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Oct 2025, 17:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Oct 2025, 17:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FK
Frikkie K's updateReviewer Update
12 Oct 2025, 12:47This absolutely doesn't help at all. To be frank you can keep this standard reply. As nobody has contacted me still... I keep on contacting the call center and they also dont want to help. And seems like they would rather sleep. If you want to help get a manager to call me.
FK
Frikkie K's update12 Oct 2025, 12:47
Reviewer Update
This absolutely doesn't help at all. To be frank you can keep this standard reply. As nobody has contacted me still... I keep on contacting the call center and they also dont want to help. And seems like they would rather sleep. If you want to help get a manager to call me.