LL
Lusita L
1 reviews | Active since Jan 2026
06 Jan 2026, 06:59
Vodacom fibre call centre is useless
My Vodacomfibre has been down since 24 Dec 2025. Phoning Vodacom fibre sometime up to 3 times a day and getting diffrenf reasons why it going on day 12 of no fibre is frustrating. Reasons range from service suspended on 24 Dec because account was in arrears for Des 25 en Jan 26, to that the problem lies with Metrofibre and my cables. But just no concrete answer to when this problem will be fixed. But I have to pay for this non service.
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Replies (4)
Vodacom's replyOfficial
06 Jan 2026, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2026, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Jan 2026, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2026, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LL
Lusita L's updateReviewer Update
06 Jan 2026, 10:31Still no one from Vodacom contacted me, still no tech send to my house to sort out the problem. My daugther works online and is loosing money due to no fibre
LL
Lusita L's update06 Jan 2026, 10:31
Reviewer Update
Still no one from Vodacom contacted me, still no tech send to my house to sort out the problem. My daugther works online and is loosing money due to no fibre
LL
Lusita L's updateReviewer Update
06 Jan 2026, 19:29Okay so still no solution to my ongoing problem with vodacom. Metrofibre was excellent came back to me within 30min and report there are no problem on their side.
Vodacom escellating the problem since 26 Dec, but Inwas informed that after 3x escellating a problem its solbed. This problem have now been escellated fir the 25th time and no solution.
Vodacom escellating the problem since 26 Dec, but Inwas informed that after 3x escellating a problem its solbed. This problem have now been escellated fir the 25th time and no solution.
LL
Lusita L's update06 Jan 2026, 19:29
Reviewer Update
Okay so still no solution to my ongoing problem with vodacom. Metrofibre was excellent came back to me within 30min and report there are no problem on their side.
Vodacom escellating the problem since 26 Dec, but Inwas informed that after 3x escellating a problem its solbed. This problem have now been escellated fir the 25th time and no solution.
Vodacom escellating the problem since 26 Dec, but Inwas informed that after 3x escellating a problem its solbed. This problem have now been escellated fir the 25th time and no solution.