AS
Avisha S

1 reviews | Active since Nov 2011

01 Mar 2021, 08:51

Vodacom Fibre - Call Centre

i app**** for Vodacom fibre on 16 Feb 2021. Installation was done on 24 Feb 2021. After endless calls my fibre is still not activated. i have spoken to 5 agents and gotten different stories from everyone including "they have new staff could give incorrect information, the previous agent did not follow process, no you cannot speak to a manager i will send an email to the manager to look at your query, no you need to speak to Vumatel, previous staff member gave you incorrect SLAetc etc.". It is now the 01st of March 2021 and i have canceled my previous wifi package with another provider in the hope this fibre activation issue would be resolved and nothing. I am so sick of Vodacom right now as instead of the call Centre assisting a customer they have irritated me more than anything else with giving me the run around, incorrect conflicting stories and my fibre still not sorted out. I don't know what else to do at this point from wanting to cancel a package that i don't have. There is no ownership from the staff or commitment to timelines at all and i am at my wits end right now. Can someone call me back to sort or just activate my fibre asap so i don't have to call you people again!

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2021, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team