Vodacom Fibre Call center BAD SERVICE

On the 3rd June 2022 I called into the Vodacom Fibre call centre as I needed assistance with relocating my Fibre/ WIFI, I spoke to Lukanyo who didn't know if my new complex or area I'm moving to was able to accommodate Vodacom Vumatel, of which Shihaam Alexander who assisted me on Tuesday 7th June 2022 confirmed on the system that my complex and new area are able to accommodate me, so I'd suggest system and product training for Lukanyo. Lukanyo then gave me his cell phone number *** to contact him so we can continue where we left off, he said I should just WhatsApp him and he will assist, of which I did and he did not respond to my requests, I called into the call center again and yes got through to Lukanyo again, asked why he's not responding to my requests as per his arrangement and his response was "I'm not using that number, someone else is using it" so he **** to me, I asked Lukanyo for his surname, he refused, I asked to speak to his manager or team leader and no one was available, so the second in charge Ashley Adams tried to assist me of which he did not know what the turn around time was for a complaint, I asked Ashley if he's manager could call me and he said that I will get a call from his manager/team leader by COB 8 June 2022, I'm still waiting, please listen to all my calls made to the call center as this will provide more insite as to what all transpired, can someone competent please provide me with feedback ASAP,