Vodacom Fibre call center agent needs proper training

I called to report my internet being connected but showing no internet so no data was going through even though there was a connection. I spoke to a consultant at the call center by the name of Thapelo. It seemed like it was this persons first day on the job and he had absolutely no training, I felt like I knew more than him. When I asked if I could speak to a different consultant as I felt like he did not know what he was talking about making all sorts of reason for my issue when I told him what the issue is, I was put on hold for a few minutes only for him to pick up again and ask me more questions, I then asked to be transferred to a supervisor and I spoke to a person who introduced himself as Thapelos colleague who told me something completely different to what Thapelo said which showed that Thapelo really did not know what he was talking about. I’ve raised this query last month with a similar issue but not as bad thinking the matter would be investigated but it seems like it was closed off and now the issue has come up again