Vodacom Fibre

Absolutely REVOLTING service delivery from Vodacom Fibre! Do NOT get a fibre deal with these unprofessional people.

Since 18 November 2021 I have had no fibre connectivity and not ONCE has any Vodacom technician come to check or assist me. I have been paying my account timeously for about a year and a half and now suddenly my connection has been interrupted for some unknown and unexplained reason. When I first called vodacom consultants to report this on the 19th of November they stated that they informed someone they only named as “Jason” who would be in charge of my case, to either remotely fix the issue or send a dispatch team to come repair. Since then I have been having a NIGHTMARE just trying to get the consultants to have Jason contact me or give me his contact to follow up on my problem. I have been calling daily to find out what they are doing to help and I’ve been told everything from “Jason will call you” to “we have handed the problem over to Nokia who are the router makers, and they said they will get back to us with a date when they will come assess”. I have never been given ANY dates when any technician is coming, up until 26 November, when someone called me from Vodacom FTX stating a technician will come on 27/11/21 at 14:00 for repairs.

I was finally hopeful that I was going to receive help but at 14:30 there was still no one to help. I called Vodacom fibre again and they said their technicians are delayed and did not give a time they’ll come and that said they tried to call me to inform me(WHICH WAS A BLATANT LIE). At 15:15, a woman from Vodacom FTX named Sasha called to say the technicians are cancelling the appointment and rescheduling for 28/11/21 at 10:00 due to heavy rains. I accepted the rescheduling and yet still, at 11:30, there is no one from Vodacom here to repair my connection! When I try to call that Sasha lady back on the number she called from it goes straight to voicemail and when I call Vodacom Fibre support they say they have no idea how to contact the technicians and have no update from them as to why they have not come. All they offered was to email Jason to follow up and try and find out what the problem is, but ONCE AGAIN they refuse to offer any contact details of Jason or anyone who can actually help me.

I am tired of playing cat and mouse games with Vodacom. Their service is utterly disgusting and pathetic. They have no regard for people’s time or money and they seem to not know how to manage their clients concerns. When I asked to be refunded for the days I have not been provided with service I am told that I can only do so once my fibre is back running! What a joke! Because at this rate it seems I will never have it working again and no one cares! I will never ever work with Vodacom again. They have lost me as a fibre client AND as a cellphone network client as well and I’ll be sure to inform all my family and friends to do the same.