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Megan P
1 reviews | Active since Jan 2014
21 Mar 2023, 10:05
Vodacom Fibre =
Musgrave Durban have no Fibre. Sooo frustrating as I called three nights in a row. We so wanted to watch the F1 race then one day strike meant work from home which meant zero for both. Help desk eventually told me my original ****le that was used for box before fibre kicked in would work with it’s pre-loaded ****le. I got so excited till - yes you right - zero. It did not work as the backup data I am meant to get was not there! So we pay - could it really really be R800 and get NOTHING???
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Mar 2023, 11:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Mar 2023, 11:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
Megan P's updateReviewer Update
23 Mar 2023, 18:38!! No one has called yet and still NO fibre. I do now have two reference numbers from my last two calls which are a good 48 hours apart and NO one from either Vodacom or Metrofibe have been seen or heard. Service stinks.
MP
Megan P's update23 Mar 2023, 18:38
Reviewer Update
!! No one has called yet and still NO fibre. I do now have two reference numbers from my last two calls which are a good 48 hours apart and NO one from either Vodacom or Metrofibe have been seen or heard. Service stinks.
MP
Megan P's updateReviewer Update
25 Mar 2023, 18:56Now two days since my last past and I have been in contact once again with Vodacom and Metrofibre and all I get is told to wait for technician. So frustrating downloading and uploading Drawings off a cell phone and of course no tv. Do.not.use.these.providers. Help desk can try be as pleasant as they are but at end of day if no one fixes the fibre so it works it all means nothing.
Anyhow I have researched new providers so will see where that takes us on Monday. I was told that Metrofibre don’t work on Sundays so we can at least leave our house now as we been hanging around like the pathetic people they made us into.
Anyhow I have researched new providers so will see where that takes us on Monday. I was told that Metrofibre don’t work on Sundays so we can at least leave our house now as we been hanging around like the pathetic people they made us into.
MP
Megan P's update25 Mar 2023, 18:56
Reviewer Update
Now two days since my last past and I have been in contact once again with Vodacom and Metrofibre and all I get is told to wait for technician. So frustrating downloading and uploading Drawings off a cell phone and of course no tv. Do.not.use.these.providers. Help desk can try be as pleasant as they are but at end of day if no one fixes the fibre so it works it all means nothing.
Anyhow I have researched new providers so will see where that takes us on Monday. I was told that Metrofibre don’t work on Sundays so we can at least leave our house now as we been hanging around like the pathetic people they made us into.
Anyhow I have researched new providers so will see where that takes us on Monday. I was told that Metrofibre don’t work on Sundays so we can at least leave our house now as we been hanging around like the pathetic people they made us into.