Vodacom Fibre

From the 2nd of August my internet speed went from 20mb to 8mb for an entire week. I logged queries called Vodacom over 20 times. No one was able to help and my query kept getting escalated. Finally kn the 7th of August the technician calls amd my query is resolved. My internet works for a few hours then again its back to square one. I had to open a new query today because firstly my spped went down to 5mb and secondly my internet service is totally down now. VODACOM WILL STILL CAHRGE ME THE FULL PRICE AT THE END OF THE MONTH WHEN MY SERVICE HAS BEEN OUT FOR A WEEK. WHY DO WE LET THESE COMPANIES GET AWAY WITH THIS. IF ANY ONE CAN HELP ME FURTHER REPORT AND CHALLENGE VODACOM PLEASE CONTACT ME. DO NOT SIGN UP FOR VODACOM FIBRE, IT SUCKS.