ZA
Zunaid A

1 reviews | Active since Jun 2013

13 Jun 2025, 15:46

Vodacom fibre by far the worst of all networks

We have been having endless problems with Vodacom fibre.

Its been going on for months and months, almost every week I have to call support due to no connection, then we down for at least 1 day minimum, if it's not an outage power then it's the port line directly to my house. There has never been a month that goes by without us having a problem with Vodacom and yet we have been loyal customers for over 3 years.

Secondly I been complaining about the wifi router itself, it takes forever to even start up nd get a connection.. when we had an openserve router, it was simply the best but ever since they put the Vodacom router that's when we been having endless problems.

Today I am stuck again with no connection and not even 4 days back we had no connection for over 24 hours. Paying such a high amount towards a wifi connection thats not worth the value.

And Vodacom doesn't even bother to try and compensate or even give a friendly call to it's loyal customers to apologize for such issues.

0
Replies (1)
Vodacom
Vodacom's reply14 Jun 2025, 09:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team