PT
Peter T
1 reviews | Active since May 2010
29 Jun 2022, 10:29
Vodacom Fibre Business NO SUPPORT
My company has not had internet for 3 days. We have Vodacom Fibre Business which is supposed to have prioritized support but one is coming back to me. Their contact center first said they did not have a problem only to find out through a 3rd party that their Hub was down.
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Replies (3)
Vodacom's replyOfficial
29 Jun 2022, 11:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jun 2022, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PT
Peter T's updateReviewer Update
30 Jun 2022, 08:04 Vodacom Business Fibre - Useless
We are paying a premium for business fibre with no support from Vodacom. Today is day 4 and still not resolved. How am I supposed to run a business without internet? Apparently my company is not the only one with this problem as indicated by other ISP's
We are paying a premium for business fibre with no support from Vodacom. Today is day 4 and still not resolved. How am I supposed to run a business without internet? Apparently my company is not the only one with this problem as indicated by other ISP's
PT
Peter T's update30 Jun 2022, 08:04
Reviewer Update
Vodacom Business Fibre - Useless
We are paying a premium for business fibre with no support from Vodacom. Today is day 4 and still not resolved. How am I supposed to run a business without internet? Apparently my company is not the only one with this problem as indicated by other ISP's
We are paying a premium for business fibre with no support from Vodacom. Today is day 4 and still not resolved. How am I supposed to run a business without internet? Apparently my company is not the only one with this problem as indicated by other ISP's
PT
Peter T's updateReviewer Update
30 Jun 2022, 13:35Vodacom Bad Customer Communication
I escalated my problem of my business not having internet for 4 days and eventually got past the call center to speak to a team leader Sibo Hlupi. He refused to tell me when this would be sorted even after telling him I was the owner.
Our ISP had a number of customers with the same problem and escalated to management at Vodacom Head Office but nothing was done.
This experience shows me that Vodacom Business Fibre feels absolutely nothing for small business, but I guess when they are making obscene profits why should they care.
I escalated my problem of my business not having internet for 4 days and eventually got past the call center to speak to a team leader Sibo Hlupi. He refused to tell me when this would be sorted even after telling him I was the owner.
Our ISP had a number of customers with the same problem and escalated to management at Vodacom Head Office but nothing was done.
This experience shows me that Vodacom Business Fibre feels absolutely nothing for small business, but I guess when they are making obscene profits why should they care.
PT
Peter T's update30 Jun 2022, 13:35
Reviewer Update
Vodacom Bad Customer Communication
I escalated my problem of my business not having internet for 4 days and eventually got past the call center to speak to a team leader Sibo Hlupi. He refused to tell me when this would be sorted even after telling him I was the owner.
Our ISP had a number of customers with the same problem and escalated to management at Vodacom Head Office but nothing was done.
This experience shows me that Vodacom Business Fibre feels absolutely nothing for small business, but I guess when they are making obscene profits why should they care.
I escalated my problem of my business not having internet for 4 days and eventually got past the call center to speak to a team leader Sibo Hlupi. He refused to tell me when this would be sorted even after telling him I was the owner.
Our ISP had a number of customers with the same problem and escalated to management at Vodacom Head Office but nothing was done.
This experience shows me that Vodacom Business Fibre feels absolutely nothing for small business, but I guess when they are making obscene profits why should they care.