Vodacom Fibre - Broken promises

I placed an order for fibre to be installed but after more than a week nothing has been actioned. I contacted the *** helpdesk to be put through from pillar to post. Then ultimately when I found the agent that initiated the same, he was on lunch. I was put on hold until the agent returned from lunch. And upon his return nobody can tell me what the progress is or what the reason for the hold up is.... Brand promise broken!