AS
Andrio S
1 reviews | Active since Dec 2010
11 Dec 2022, 16:47
VODACOM FIBRE BRITS ELANDSRAND
Vodacom Fibre, at this point in time I don't have any words for how BAD your service is. The delayed time on my ticket was today 11 December and guess what my Fibre is still down and not working. How do you even get any clients willing to put up with this BAD service. Like I have stated in my previous complaint on Hello Peter I will not pay for any service end of December. You just provide clients with empty promises and provide time in which it will be fixed and still don't do anything. Vodacom doesn't care about clients. So since 29 November I have been trying to get my fibre sorted. Tomorrow its been 2 weeks already. People stay away from Vodacom fibre in Elandsrand Brits area. I know this complaint is NOT even going to mean anything but I want people to know.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Dec 2022, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2022, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AS
Andrio S's updateReviewer Update
12 Dec 2022, 12:28Vodacom your reply doesn't mean anything to me as I haven't received a call what so ever. I need to phone and ask, which I will not do anymore.
I will post a BAD review everyday until my Fibre is sorted and working.
I will post a BAD review everyday until my Fibre is sorted and working.
AS
Andrio S's update12 Dec 2022, 12:28
Reviewer Update
Vodacom your reply doesn't mean anything to me as I haven't received a call what so ever. I need to phone and ask, which I will not do anymore.
I will post a BAD review everyday until my Fibre is sorted and working.
I will post a BAD review everyday until my Fibre is sorted and working.
AS
Andrio S's updateReviewer Update
13 Dec 2022, 07:44VODACOM FIBRE BRITS ELANDSRAND. I don't know what to do anymore, it doesn't help to ask nicely no one helps, so know I'm really out of words and patience. My fibre went down in Elandsrand, Brits, 0250 on 29 November and has not yet been resolved. I logged a ticket on the same day now we are 15 days later and NOTHING ABSOLUTELY NOTHING. They gave me a ETA for 11 December which came and went. Please if there is someone willing to help with this issue. Vodacom your service and client skills and abilities is next to nothing not to say for your management which is also ultimately PATHETIC AND USELESS. All I know is that I will not pay anything at the end of the month. I have stated it I will only pay for cellphone contracts.
AS
Andrio S's update13 Dec 2022, 07:44
Reviewer Update
VODACOM FIBRE BRITS ELANDSRAND. I don't know what to do anymore, it doesn't help to ask nicely no one helps, so know I'm really out of words and patience. My fibre went down in Elandsrand, Brits, 0250 on 29 November and has not yet been resolved. I logged a ticket on the same day now we are 15 days later and NOTHING ABSOLUTELY NOTHING. They gave me a ETA for 11 December which came and went. Please if there is someone willing to help with this issue. Vodacom your service and client skills and abilities is next to nothing not to say for your management which is also ultimately PATHETIC AND USELESS. All I know is that I will not pay anything at the end of the month. I have stated it I will only pay for cellphone contracts.
AS
Andrio S's updateReviewer Update
14 Dec 2022, 07:48 VODACOM FIBRE BRITS ELANDSRAND.
As of today its now been 16 days my fibre is down and Vodacom not even trying to fix the problem. I think what they are doing is against the Consumer Act and I'm really at that point where I want to take it further. If there is anyone that can help me or give guidance on HOW please let me know.
Thanks
As of today its now been 16 days my fibre is down and Vodacom not even trying to fix the problem. I think what they are doing is against the Consumer Act and I'm really at that point where I want to take it further. If there is anyone that can help me or give guidance on HOW please let me know.
Thanks
AS
Andrio S's update14 Dec 2022, 07:48
Reviewer Update
VODACOM FIBRE BRITS ELANDSRAND.
As of today its now been 16 days my fibre is down and Vodacom not even trying to fix the problem. I think what they are doing is against the Consumer Act and I'm really at that point where I want to take it further. If there is anyone that can help me or give guidance on HOW please let me know.
Thanks
As of today its now been 16 days my fibre is down and Vodacom not even trying to fix the problem. I think what they are doing is against the Consumer Act and I'm really at that point where I want to take it further. If there is anyone that can help me or give guidance on HOW please let me know.
Thanks