VODACOM FIBRE, Brits, Elandsrand.

Item: Vodacom
Rating: 1
Author: Andrio S

VODACOM FIBRE!!!! I had my Vodacom Fibre line installed on 3 November 2022. It worked perfectly until 29 November it went down. I immediately phoned and ticket was logged. Then I waited patiently until December and started phoning and asking what's going on. Every time I get the answer they will look into it. 3x com was at my house and said the whole line is down i have to wait. I'm really ANNOYED now as it's been more than a week still down no response. I phoned again they siad the 7th December theybwill fix it. But when i phoned again after 5 today "No sorry it's delayed to 11th December" and i warned then i will go to Hello Peter and Facebook. Please people that live in Brits, Elandsrand area DO NOT USE VODACOM FIBRE, there aftercare service is useless and they don't care if there clients are unhappy. I will not pay for the month of December if the debit order goes off i will reverse it and only pay for my cellphone contracts. Vodacom i hope when you read this you will decide to take care off your clients.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

08 Dec 2022, 07:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Dec 2022, 07:50

Official

Andrio S's updateReviewer Update

08 Dec 2022, 16:01

And again nothing, spoke to a Manager this morning she said they will arrange with Nokia team to sort it out and provide feedback to me. NOTHING, I had to phone again to ask but the Manager will call me back. I'm done with this can't take it anymore.

Tomorrow morning is D-day - if my internet is not working I'm cancelling and I WILL NOT PAY A CENT for the fibre.

Andrio S's update08 Dec 2022, 16:01

Reviewer Update

Andrio S's updateReviewer Update

09 Dec 2022, 14:22

Vodacom you're time is running out, if its not fixed today I will not pay the invoice amount end of the month, I will reverse the debit order and only pay for my contracts.
If you don't care, then contact me and say it then you can just cancel the fibre and we can go on with our lives.

The CHOICE is YOURS VODACOM!!!!!!

Andrio S's update09 Dec 2022, 14:22

Reviewer Update