VODACOM FIBRE BRITS ELANDSRAND

VODACOM FIBRE BRITS ELANDSRAND. I don't know what to do anymore, it doesn't help to ask nicely no one helps, so know I'm really out of words and patience. My fibre went down in Elandsrand, Brits, 0250 on 29 November and has not yet been resolved. I logged a ticket on the same day now we are 15 days later and NOTHING ABSOLUTELY NOTHING. They gave me a ETA for 11 December which came and went. Please if there is someone willing to help with this issue. Vodacom your service and client skills and abilities is next to nothing not to say for your management which is also ultimately PATHETIC AND USELESS. All I know is that I will not pay anything at the end of the month. I have stated it I will only pay for cellphone contracts. Vodacom please tell me how on earth do you even have any clients left with the service you are providing. And PLEASE don't reply with a no meaning message you will contact and resolve because you are straight out lying to the customers. You really need to sort your stuff out and provide better service its PATHETIC.