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Quintin van Buren-Schele
1 reviews | Active since Nov 2015
14 Jan 2020, 22:03
Vodacom Fibre Blues
We have relocated and and asked for the fibre line to be moved which they have done and it worked fine until Saturday evening the 11th. My wife logged a fault on Sunday with the following SR*** ref nr given. The problem was not sorted out. She phoned them again on Monday and again today. They made het hold on the line for more than 20 minutes after which they promised the line would be working. Again nothing. It seems as if they hope you will either hang up or get so frustrated that you just leave it. How many calls should one make before the problem is escalated. This is the 1st time that the service at Vodacom is bad. I surely hope they will get a hang of things.
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Replies (2)
Vodacom's replyOfficial
15 Jan 2020, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jan 2020, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
QvB
Quintin van Buren-Schele's updateReviewer Update
18 Jan 2020, 09:24Dear Vodacom, to date one week later none of your consultants have contacted us regarding the fibre line that give me no internet access. Again we have phone them more than enough. This is getting ridiculous and the levels of compentance seems very low. The call center refers the matter every time but the technicians seem to either not do their work or just don't care. This is unacceptable.
Regards
Quintin & Yvonne van Buren-Schele
Regards
Quintin & Yvonne van Buren-Schele
QvB
Quintin van Buren-Schele's update18 Jan 2020, 09:24
Reviewer Update
Dear Vodacom, to date one week later none of your consultants have contacted us regarding the fibre line that give me no internet access. Again we have phone them more than enough. This is getting ridiculous and the levels of compentance seems very low. The call center refers the matter every time but the technicians seem to either not do their work or just don't care. This is unacceptable.
Regards
Quintin & Yvonne van Buren-Schele
Regards
Quintin & Yvonne van Buren-Schele