Vodacom fibre: Blatantly lie and commit *****????

Listen to this! Every time I write a report I get this useless and empty response: Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

And I now saw they put me on the credit listing because my account "is in arrears". What absolute arrogance and lies. Yes I say Vodacom did not only commit ***** but also blatantly lie. I am sick and tired of this and will refer this to me legal team for Vodacom's account. Not even the local branch could help me. Enough is enough. Want to bet that after I send this report I will get a useless replay like above??