Vodacom Fibre blatant overcharge

I’m extremely frustrated with Vodacom Fibre. They increased my package from R299 to R479 without my consent. In the first month, I mistakenly thought the price included the installation fee. When I called in the second month about my debit order, the assistant couldn’t locate my account. A visit to the Midway Mall store was useless, as they directed me to call the Fibre line but offered no further help.

After trying again in the third month, I learned about a “bulk upgrade” process, which I had never consented to. I was told Vodacom doesn’t notify customers of these upgrades. The lack of transparency and customer support is unacceptable and feels like a blatant overcharge.