Vodacom Fibre Blackout - Worse service provider ever

I am now without connectivity on my Vodacom Fibre line for the last 3 days, first conversation they advised me that it's a Vuma issue it will be resolved by the time I get home. Second day I call they advised technicians are still working on the matter, unable to give me timelines. This afternoon I called again and finally got a reference number SR*** and later was informed on twitter that the matter has been resolved. I got home, rebooted rooter and fibre box several times still no connectivity. Tried calling the support number it's not working.

Spoke to someone on twitter and told them they should send out a technician to attend to the matter, all they could tell me was they'll give the team my number. Unable to assist with timelines or anything so I'm not quite sure what the use of your Twitter support is as they are unable to assist.

You expect me to pay my full month subscription but you can't render a service for the period you want payment for.

Can I please get someone to contact me as a matter of urgency!