Vodacom: Fibre Billing without Installation

Good Day All,

On 2020/05/25 I was billed for Fibre without it being installed yet. I contacted *** and Taren answered my call, she could not assist as her applications did not allow for it. Taren transferred me to Customer Support where I listened to Vodacom's recorded messages for 25 min 06 sec before I dropped the call without speaking to a Consultant. I tried again on 2020/05/26 by calling the Joe, the Sales Consultant in our area, he advised that I call *** and ask to speak to the Accounts department. So I tried again and this time Raeesa answered my call and tried to assist by calling her colleague in the Billing department, It was maybe 5 minutes later when I was politely asked by a Recorded message to rate the service that I received from the Consultant. This without any Consultant speaking to me to assist with my billing query. I fully understand that we are in a pandemic and every company is currently short staffed, however, poor client service is still no excuse. I received an sms today 2020/05/27 advising the following: "...Kindly note that your area is planned for installation, the build will take 3-6 months for completion. ..." So, Vodacom, why was I billed when installation will take 3-6 months for completion?

Kind Regards