MT
Marlene T

1 reviews | Active since Apr 2013

05 Jun 2018, 19:35

Vodacom Fibre Billing Theives.

Vodacom bought over Evotel which was the provider in my complex. Since they have taken over they have been over billing me by 3x the amount they are supposed to. I finally through many phonecalls found out that they were billing me for a 10meg and a 20meg line. They have supposedly cancelled the 10meg line. But i am still billed the same 3x the fee amount. I am not winning on how they plan on crediting my account. No one can help. The help centre only knows how to esculate a problem. But that pretty much means nothing. I have been promised calls. Again nothing. This has been going on since November 2017. Can you report them for theft? Is everyone at Vodacom useless? Does anyone know how to do their job!! There was only one good call centre person. Who figured out what was wrong. Nathaniel!!! Maybe he should be promoted. The rest of the Warren whatevevers who have *****ed up and continue to do so. and the Joanne Pieterson who do not call back, should maybe contemplate new careers. I could understand if this was me complaining after 1 month. but Seriously 8 months. ***...

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Replies (2)
Vodacom
Vodacom's reply06 Jun 2018, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2018, 16:18
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic