IW
Isabel W

1 reviews | Active since May 2020

04 Mar 2021, 16:15

Vodacom Fibre Billing Mustakes

I cancelled my vodacom fibre in December 2020. They said I need to give one months notice because it is a month to month agreement , no contract and I can cancel at any time. They can even check the voice recordings !I gave them the 1 month notice because I sold my house and moved out of the property at the end of January 2021. Now Vodacom wants to charge me R1762.22 for installation and the router. This is totally unfair and ********* and dishonest on their part. When they called me to offer me this deal in the middle of the pandemic they told me that installation and the router is absolutely free on this lock down special and it's a month to month agreement and I could cancel at any point as long as I give a months notice. Why would I have agreed otherwise when 90% of the country was unemployed including my husband and I was the only one earning an income. I would never have paid R1762.22 for installation and a router if they had told me this upfront. I would have said no thank you. It is ******* to come after an agreement has been cancelled and tell a client oh look, you still.owe me for the installation and the router. What kind of company does business like that? If they told me this at the beginning I would have respectfully declined the offer. I am so angry at their dishonesty and underhanded tactics it makes me completely sick! And from previous experience, Vodacom hates getting back to their clients. Their managers never call back. They dont take your concerns seriously. They are a horrible company to deal with. And this is not the first time that they tried to make me pay for their mistakes! All I want is for them to fix their billing issues so that I can get on with my life. This is one company that completely drains me. I always end up spending my valuable time trying to get them to fix their pro blems and my hard earned money on the phone trying to get them.to listen. PLEASE VODACOM: NOT AGAIN!!!

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2021, 08:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team