VODACOM FIBRE BILLING ISSUE

Item: Vodacom
Rating: 1

Vodacom Fibre have been billing me incorrectly for the past 2months. When I call to rectify I get told they will provide feedback. I get charged R1000 instead of R679.00

To make things worse this month I was sent an invoice for R1800.00 3 times the amount to pay. It seems they duplicated my account. When I called to rectify they said they will try and solve it. Terrible service from their side. They should provide proper feedback to customers having account queries. I will be cancelling my entire account with them along with all other contracts I have with them if this doesn't get done immediately.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Aug 2018, 11:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Aug 2018, 11:29

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

's updateReviewer Update

04 Sept 2018, 10:22

Hi, I have not received any communication regarding my problem And yet again I have been billed incorrectly 3 times the amount even with me warning them of this problem Terrible service and feedback

's update04 Sept 2018, 10:22

Reviewer Update

Hi, I have not received any communication regarding my problem And yet again I have been billed incorrectly 3 times the amount even with me warning them of this problem Terrible service and feedback