KK
Karyn K
1 reviews | Active since Oct 2018
20 Oct 2021, 09:27
Vodacom Fibre - Billing from date of delivery & not date of installation
Our home owners association had fibre installed and we have been billed from date of delivery (Sep 2020) instead of from date of installation (08 Jun 2021) Sales Order#SO*** Solution ID: P***. We reversed the debit order 2 months in a row, went to Vodaworld to seek resolution (Ref No SR***) and once again an utterly ridiculous amount in excess of R12,000 was debited from our account on the 30/09/2021. When you call the call centre (I am not a Vodacom customer personally so I have to PAY for this call)... you get put on hold and told they will get back to you.... and they never do. What is my next recourse to resolve this utterly ridiculous matter????
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Vodacom's replyOfficial
20 Oct 2021, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Oct 2021, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KK
Karyn K's updateReviewer Update
25 Oct 2021, 16:12We have not had any calls as per your above note. All we received was a ticket number stating it was closed...how can it be closed? Nothing has been resolved? (EC-17X8-2JEYHB)
KK
Karyn K's update25 Oct 2021, 16:12
Reviewer Update
We have not had any calls as per your above note. All we received was a ticket number stating it was closed...how can it be closed? Nothing has been resolved? (EC-17X8-2JEYHB)