CK
Craig K

1 reviews | Active since May 2020

16 May 2020, 21:37

Vodacom Fibre billing disaster

I have experience absolute ********** commitment from Vodacom with regards to my Vodacom fibre bill that was duplicated because of them loading 2 accounts to my name then only billing me after 3 months. After lodging the issue and hrs spent on the phone we were td it was all resolved to recieve another R3824 bill and a new noticication of a new open account. If anyone from vodacom fibre sees this i would suggest you contact me before i make alot more people aware of this internal mess. The transition from adsl to fibre has been an absolute **** show

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Replies (1)
Vodacom
Vodacom's reply17 May 2020, 11:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team