CK
Craig K
1 reviews | Active since May 2020
16 May 2020, 21:37
Vodacom Fibre billing disaster
I have experience absolute ********** commitment from Vodacom with regards to my Vodacom fibre bill that was duplicated because of them loading 2 accounts to my name then only billing me after 3 months. After lodging the issue and hrs spent on the phone we were td it was all resolved to recieve another R3824 bill and a new noticication of a new open account. If anyone from vodacom fibre sees this i would suggest you contact me before i make alot more people aware of this internal mess. The transition from adsl to fibre has been an absolute **** show
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Replies (1)Vodacom's replyOfficial
17 May 2020, 11:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 May 2020, 11:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
