Vodacom Fibre Billing Department

I have been trying to resolve my fibre account out since 02/05/2024. 1. Debit order was done on my account for March which I never agreed to. Now I must pay a R100 penalty which I will not pay as I NEVER agreed to a debit order 2. My line speed was moved up to 50mbps, reason is that Openserve stop doing the 40mbps. Well have been paying since then R600 pm, now suddenly I must pay more which was never communicated its not my fault that Openserve discontinued the line.

I need some to contact urgently, as have been on the phone for 30mins and no one knows what the hell is going on.