Vodacom Fibre Billing

The mighty conglomerate called Vodacom! Here we go again! Yesterday I've been trying to get a hold of an agent / consultant to assist me with billing through various means online such as online chat as well as good old cell phone. Chat agents at eight o'clock in the morning are either still fast asleep on job or just really lazy to assist the general public. Chat agents insisted that *** and *** is toll-free! Well its not toll-free if you call from a different cellular network. My number may start with 082 but I ported to Telkom ages ago, and so I explained my airtime being depleted and requested being called back by two consultants who never returned my call until the third consultant, competent and able to call me back. Now this guy I must commend for excellent service rendered. Staying on the phone with me for almost twenty painstaking minutes trying everything in his power to assist me. In my view Vodacom is not deserving of this consultant and his skills. Back to my matter. I was trying to add Vodacom as a beneficiary on my FNB account with Vodacom fibre statement instructing to insert your fibre account number as reference just as display on your fibre account statement. Fibre account number on statement are printed ending in hyphen six (-6) As the fibre customer how am I suppose to know it should actually be backslash six (\6) were it not for this sharp consultant on other end of the line resolute to assist me. Well I want to express my gratitude to this consultant. After much waisted airtime where you phone vodacom fibre and you insert your ID number and a stupid automated voice read your ID number back to you in slow motion all the while depleting your valuable airtime! Yeah mighty old vodacom you know just how to "improve" on your service rendered to us (the South African population) as your customer base. Well that's all I want to say. Keep up the "good work" of disappointing and ripping us off vodacom!!!

Dane.