Vodacom Fibre - Bill and line speed issues.

Item: Vodacom
Rating: 2
Author: Paul V

Have been with Vodacom Fibre for a year now @R599 per month for a 10/5 line. Got an invoice today for the month of August and it looks like I am double charged. They "try" to rectify it from what it looks like, but I still end up with an invoice of nearly R160 more than it should be. Secondly, I am currently paying R599 for a 10/5 line, but their 35/25 is R599 in our area. They simply don't want to upgrade me to that line it seems. And now I have to pay the price of a 50/50 this month. People has warned me against Vodacom Luckily this month marks a year with them, so I can move onto a new ISP.

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Replies (2)

Vodacom's replyOfficial

12 Jul 2022, 12:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Jul 2022, 12:02

Official

Paul V's updateReviewer Update

01 Aug 2022, 08:29

Hi Vodacom

First, apologies for being unreachable. Unable to carry phones where I work.
Secondly, according to the mail I received I was upgraded to the faster line, and will also be billed as such. But I am still on the slower line even after paying for the faster one.
What's up?

Paul V's update01 Aug 2022, 08:29

Reviewer Update