Vodacom Fibre - BIG MISTAKE

Please refer to the following:

SO***

Vodacom Fibre Broadband Frogfoot

10 MBPS PLAN

Solution ID: ***

The current service I am receiving is not acceptable. The problem occurs after power outages such as load shedding. Every time after the power has been restored, I am without service, i.e. 0 Mbps download or upload speed. The service interruption continues for up to 48 hours is most instances.

Various calls to the call centre do not solve the issue as they just state that the can ping the router thus there must be service.

Please refer to SR*** is an example. Current open SR - SR***

I cannot continue using Vodacom as my service provider unless the issue gets addressed. Failure to respond to this mail within 24 hours will lead to posting my complaint on Hellopeter.com and cancellation of my contract.