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hein S

1 reviews | Active since May 2020

24 Mar 2023, 11:18

Vodacom Fibre

Stay far away from Vodacom Fibre , you will be paying monthly for fiber that you do not have . My fiber has been down for 2 weeks and Vodacom is very aware of it as call after call has been made to them spoken to 6 different agents . And still nothing they just say WAIT for it to come back. Then you have their fiber installers ( Vumatel/Brightlink MCT) sending you qoutes of R1400 to reinstall fibre lines that are allready installed . Vodacom says do not pay them a cent , but you have to pay Vodacom the monthly fibre fee but have no fibre . Vodacom has no clue what they doing and are happy to charge clients for services they do not have, and do not expect any feed back from Vodacom. They are by far the worst fibre company in South Africa and are ripping Vodacom clients off. Stay FAR away.

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Replies (1)
Vodacom
Vodacom's reply24 Mar 2023, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team