Vodacom fibre - Beware the hassles!

I signed up for Vodacom fibre almost a month ago and though I already have existing installation, it's been a nightmare ever since just for Vodacom to deliver the router & activate. Spent lengthy hours on the phone & each time I'm advised things will be sorted within 1-2 days, yet absolutely no progress. A company called RAM claims to be trying to deliver when they don't even contact you. Come on Vodacom, you're better than this!